Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3038 Someone from QLD thinks vodafone is at 27 Dec 2010 03:19:38 PM
I signed to vodafone 14 days ago , I have tried to get out from the day I was connected .
I have been given every excuse under the sun for the range issues . I have since contacted the TIO to sort this matter out once and for all . I believe problems could be settled far quicker if the vodafone staff members spoke fluent English . The lack of English even frustrates the customers even more !! I complained about range and thier solution was to turn the 3G option off , that's not a solution it's a ban aid !!!
Vodafone set me free so I can move on with my life please
I have been given every excuse under the sun for the range issues . I have since contacted the TIO to sort this matter out once and for all . I believe problems could be settled far quicker if the vodafone staff members spoke fluent English . The lack of English even frustrates the customers even more !! I complained about range and thier solution was to turn the 3G option off , that's not a solution it's a ban aid !!!
Vodafone set me free so I can move on with my life please
27 Dec 2010 03:53:34 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"