Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3098 Someone from VIC thinks vodafone is In many ways at 27 Dec 2010 03:27:29 PM
After several attempts to get my phone to send and receive txt msg's by being given no less than eight codes to enter into my phone, all to no avail. Not only cost me in an emotional sense, as I couldn't contact my teenage daughter ( who only contacts people via txt, as teenagers don't actually want to speek ), but I lost several job oportunities as a result. It took them (VF) several months to remedy this. I have also experienced call drop outs, which forces me to make two or three calls, (which I pay for), for one conversation. I also have noticed of late that a pre-paid plan that I, for a while, have been very happy with is now a real rip off, infact I get less than half of what I used to get for the same money. Great marketing but no customer service!!!!! Talking about customer service, (without being racist), it would be nice to speak to someone, (apart from LARA), that I can understand, therefore having my problems dealt with more promptly and efficiently.
29 Dec 2010 10:59:38 AM: Maybe patchy mobile service is the least of your problems. You may want to put in a little more effort connecting with your daughter...my teenager has no problem speaking with me and I am sure she speaks to her friends, just not to you...MummyFail...