Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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311 Someone from NSW thinks vodafone is at 17 Dec 2010 02:38:51 PM
Our problem is that since July 2010 we have been unable to send an email from our iphones. I have an iphone 4 and my husband an iphone 3GS. According to Vodafone they have had a problem with their server and the Apple software and since July have not been able to work out how to fix it. We have managed to be given a reduction in our monthly plan fee until the problem is fixed but they have no idea as to when we will be able to send emails. They initially suggested we send emails via the web but we aren't happy with a substandard service. Only after calling the ombudsman's office did we get any refund for the partial service. We'd rather have the full service! Interestingly, we are currently in New Zealand for a couple of weeks and spekaing to Vodafone users here they don't have any trouble sending emails. Our email addresses are via our company but that should not effect the ability to send an email from our iphone.