Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3113 Someone from VIC thinks vodafone is Beyond Recovery at 27 Dec 2010 03:29:17 PM
Signed up a Vodafone $79/month 1year contract 1st week of November. From day one, I only get 1 bar of signal on my phone (Desire HD) in Prahran. The same phone had full network coverage with Three in the same spot. Moving over to the balcony or even stand near the window (as advised by their call centre techs) didn't change anything.
I kept complaining to their customer care from the first day about calls getting dropped, 3G connection timed out or not able to connect, delay in sending MMS even to a local Three number.
First couple of calls, they kept telling me about some technical work going on around my area and I should give it some time. They promised a call back in a week, but not really sure whats the actual definition of a 'week' in Vodafone terms...'coz it's been almost two months and I haven't received any call backs.
Gave them a month to fix their supposed network issues, and called their tech team again, only to be asked to switch over to normal GSM instead of 3G. When asked why should I be using GSM when am paying for a 3G plan, and that I would like to escalate the matter to their team leader, I was promptly disconnected from the call...and never (as usual) got a call back from the team.
Its frustrating with not only having connection drop outs, but 60-70% of the time the signal goes off completely, forcing the phone to search and register for a network signal, chewing the battery down. Only way to avoid this is to have network selection mode set to Manual instead of Auto, but then if I don't notice a lost signal, then the phone will be out of coverage till I actually notice, search and re-select Vodafone from the service provider list.
Vodafone, unless you can successfully provide the basic service of a cellphone network coverage to your customers, I really think its useless to show off how futuristic you can be by making robots smack on Pinatas...
I kept complaining to their customer care from the first day about calls getting dropped, 3G connection timed out or not able to connect, delay in sending MMS even to a local Three number.
First couple of calls, they kept telling me about some technical work going on around my area and I should give it some time. They promised a call back in a week, but not really sure whats the actual definition of a 'week' in Vodafone terms...'coz it's been almost two months and I haven't received any call backs.
Gave them a month to fix their supposed network issues, and called their tech team again, only to be asked to switch over to normal GSM instead of 3G. When asked why should I be using GSM when am paying for a 3G plan, and that I would like to escalate the matter to their team leader, I was promptly disconnected from the call...and never (as usual) got a call back from the team.
Its frustrating with not only having connection drop outs, but 60-70% of the time the signal goes off completely, forcing the phone to search and register for a network signal, chewing the battery down. Only way to avoid this is to have network selection mode set to Manual instead of Auto, but then if I don't notice a lost signal, then the phone will be out of coverage till I actually notice, search and re-select Vodafone from the service provider list.
Vodafone, unless you can successfully provide the basic service of a cellphone network coverage to your customers, I really think its useless to show off how futuristic you can be by making robots smack on Pinatas...
27 Dec 2010 03:37:16 PM: i live in prahran too and it is a total black spot for vodafone and has been for years. i spend a lot of time in my backyard making calls as bad coverage inside, they still drop out frequently though and the volume varies dramatically. i rang vodafone before all the bad publicity started about their coverage, after waiting nearly an hour on hold they blamed my phone so i tried using another one but same problems. am furious to know that they knew they had problems with coverage and just wouldn't admit it. they should not be allowed to advertise for new customers when they don't have the capacity to service their current ones