Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3126 Someone from NSW thinks vodafone is Total Fail!!! at 27 Dec 2010 03:30:47 PM
I have been a vodafail customer for over 10 years and never had a problem until 2 years ago when I moved house to the Rouse Hill area. It was IMPOSSIBLE to have a phone conversation on my mobile without it dropping out...I would try to call my husband or vice vera and it would go to his voicemail at least 8 times out of 10.
When I found out the ACCC was involved, I rang Vodafail. I was on hold, on 3 separate occations, for over an hour. I finally got through, and was told they had to conduct 'tests' on my number. When the tests were done, I received a voicemail saying I needed to call them back. Of course I rang back and it took me another 2 phone calls to finally get through, but once I did, I was told I did in fact live in a low signal area and was allowed to leave my contract without paying exit fees.
I now am with Telstra, and I cannot express how much better it is!!!!! I can call my husband and it gets through every time, and I can actually receive phone calls in the comfort of my living room without having to run upstairs. It was a pain to ring them and be on hold for hours - it would help if their call centre was local - but it was definitely worth it!
Thank you for this website and making all our issues known!
When I found out the ACCC was involved, I rang Vodafail. I was on hold, on 3 separate occations, for over an hour. I finally got through, and was told they had to conduct 'tests' on my number. When the tests were done, I received a voicemail saying I needed to call them back. Of course I rang back and it took me another 2 phone calls to finally get through, but once I did, I was told I did in fact live in a low signal area and was allowed to leave my contract without paying exit fees.
I now am with Telstra, and I cannot express how much better it is!!!!! I can call my husband and it gets through every time, and I can actually receive phone calls in the comfort of my living room without having to run upstairs. It was a pain to ring them and be on hold for hours - it would help if their call centre was local - but it was definitely worth it!
Thank you for this website and making all our issues known!