Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3166 Someone from NSW thinks vodafone is exceptionally bad customer service at 27 Dec 2010 03:36:24 PM
My Vodafone iPhone 3 was due for an upgrade at the beginning of November. I'm aware the product is very popular and that I would have to wait. And I have been. I approached Vodafone at the start of October about the upgrade I'd like to make. I've received conflicting messages from the 1555 service and the shops about how to upgrade to an iPhone 4. To cut a long story short, for the last few months I've sent back and forth between shops and the phone service and at no time have they agreed to notify me of when stock is available or to take my order. Last week I went to the store at Parramatta and finally, they said they had stock available, but NOW they've introduced a new policy that any upgrades must be made over the phone. They'll only sell the phone through the shop to new customers or outright. As I've said, I do appreciate that the iPhone is incredibly popular; but I've been a Vodafone customer for 6 years and clearly they're ignoring their existing customers in favour of acquiring new customers with this unique situation. They've shown their true colours.