26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3182 Someone from NT thinks vodafone is Major fail at 27 Dec 2010 03:38:01 PM
I was unable to get ANY phone reception in my house last year, which is a coastal suburb on the fringe of the Darwin CBD. To make phonecalls I'd have to cross the road outside my place... and even then I'd get drop-outs. This meant I often missed important phone calls, would have to then pay for voice mail messages and then call people back. If I was busy in the house, I would have to skip making calls I'd normally make while going about my business. If it was late at night and I didn't want to go out onto the street, then I'd have to call people the next day.

I made several complaints to Vodafone. During two of these complaints, I was guaranteed a follow-up phone call but never received it.

Additionally, staff continually blamed the phone I was using, so I decided to upgrade. After entering into a new contract with Vodafone with the latest Blackberry Storm, there was still no improvement. I called again. Staff still tried to blame the new phone I'd acquired, said the reception for my area was listed as strong on a reference map they had, said they'd look into it but never got back to me.

This year, fed up with being the poor reception cousin to my friends signed with Telstra and Optus, I decided to jump ship.

Funnily enough, when I called Vodafone to find out how much I would have to pay out to break my contract, I was asked if I wanted to transfer to network/technical section to see if they could fix the reception problems I was having. I politely told the operator I had done this on a number of occasions and nothing changed, and I didn't want to waste my time anymore. Additionally, I travel to remote communities in a regular basis and Telstra was the best provider for these areas.

THEN ... to top it off, I've been unable to unlock the Blackberry Storm I'd taken out under contract with Vodafone, because it was specific to Vodafone - something I wasn't aware of. I'm yet to read the fine print on the contract to check if this was clearly outlined, but the sale staff did not make me aware that it was a phone that could only be used in the Vodafone network. If I'd known this, I would have never signed up with that particular phone with Vodafone in the first place.

So now I'm with Telstra, and my relatively new Blackberry Storms sits rotting in a box because its bound to the worst network provider in Australia.

Not happy.