26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3186 Someone from VIC thinks vodafone is in everyway possible at 27 Dec 2010 03:38:25 PM
well where do i start Firstly i am totally with you on the contacting them its impossible with wait times always at at least 30 mins its a whole day event for me if i try to get hold of them its liuke im waiting for the most important call of my life i have to wait by the phone for my call back the other day it took 4 hours !!!!.

It all started when they said i had coverage where i lived. I was constantly dropping out and was told on several occasions that 3 bars or less was unacceptable. Yet i am always on one or two. After many phonecalls im taking in the hundreds to thousands up till now i have got no where with them. They have recently sent me a wifi router yet this makes no difference. Thay are never willing to fix the problem. They then consolidated all my bills without my knowledge then i had a different biller code only problem it took 3 months of callking to figure out where my money was.

they have sent me into fits of anger i have almost broken my hand i got so angry i have been in tears, my partner knows when i have been talking to them because for the rest of the day im just in a bad mood as i feel i never have my priblem fixed.

About 8 months ago my bills started climbing now knowing that for over a year i had only ever gone over by a few dollers im now meaning 300 over i started making calls to get answers after being told i would recieve a call back over 100 times in the poast 8 months i have no faith in vodafone but i am unfortunatly locked into a contract that i canr get out of even though eveything they had stated to me is untrue. i have had so many different things told to me that when i speak to vodafone i already know most of what they will say. Im at wits end anything i can do to help i will.

And a word of WARNING check your bills i have had my modified on contant occasions infact i even added one up there was a 20dollor difference i also had that same bill go from 256 to 503 to 506 in two months so beware.

Vodafone are not worth it even some of there store persons will tell you they are crap but only after they sucker you in and tell you eveything is all good