Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3192 Someone from VIC thinks vodafone is No Service at 27 Dec 2010 03:39:13 PM
My sister is with Vodaphone. There have been days where I have tried to call her and it goes to message bank and in some instances I have gotten a message to say that the phone service doesnt exist. In these instances have had to ring her on the land line to tell her (but of course she is out so nothing can be done until she comes back home). She found the best way to resolve her issue was to go into the Vodaphone shop where she bought her phone, and be in their face. The first time it happened she was told she didnt pay her account so she had to prove she paid it 5 days before it was due. From then on she knows what to do when it happens. However to this day she never receives mms's! On a good note (yes there is only one) when our mum was in hospital she was able to make calls while in the emergency ward to tell me she was there but when I got there I couldnt ring my family to give them an update & I'm with Telstra - go figure...