Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3201 Someone from WA thinks vodafone is Utterly rooted at 27 Dec 2010 03:40:22 PM
I am at the tail end of my Vodafone wireless broadband contract of 2 years. After this experience I will never use wireless again. It constantly drops out even though I am in an area with excellent reception and don't get me started on their pathetic transmission speeds. I recently made the mistake of going 2.6Gb over my 5Gb limit and was charged an extra $267 for the privilege! I no longer call the customer help centre (a ridiculous name if ever there was one) as I was always connected to bloody Vodafone Egypt who were invariably rude and stupid. For the past 18 months I have actually walked into the Perth city store if I ever need anything done that requires a vaguely competent homo sapiens with English as a first language. The pain ends on 2 February 2011. Fantastic!