Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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3207 Someone from NSW thinks vodafone is at 27 Dec 2010 03:41:15 PM
Had enough. Live on the central coast, in full coverage area , showing full service on my phone but can only make emergency calls at times. People have called me on my landline to say they have been trying to contact me on my mobile, I have then dialled my mobile from my home phone,with it sitting next to me (showing full service), only to have it go thru to voicemail. My sister left me a voicemail message at 3pm on 23/12 which I finally received the next day at 12.30pm. My daughter sent a text message at 6.15pm on 26/12 which I finally received at 8am today, 27/12. God knows how many other calls I just haven't received. PS rang vodafone to complain approx. 1hr ago, said over 30min wait, still waiting. Have been with vodafone for over 10years, never had a problem like this before, will be shopping around when my contract expires.