Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3265 Someone from VIC thinks vodafone is Lack of help, customer service and just playing pass the blame!!! at 27 Dec 2010 03:48:10 PM
I Bought a new cell phone, and c3 nokia but with in a week the phone start to play up. One didnt have to be a very smart to work out that the phone was falulty. A sales person at a vodafone store because the phone is only a week old, vodafone would replace it on the spot.... this never happend. Many many calls to the vodafone help line and tech support and I was told the same thing. Yet no one, would change the phone. What they could do, is take my new phone and send it back to nokia and I would have to wait 3 to 4 weeks to find out if the phone is faulty or and if they would give me a new hand set or repire the old one. Also becuase I needed a phone to use for the duration of the 3 to 4 weeks, they would give me a hand set to use but id have to pay $50 to use the phone. Yet every one that I spoke to including the people in India at the Vodafone call center and tech support kept telling me, I have a faulty hand set and that i should get a new hand set on the spot. But they couldnt give me one because have to send the phone away to nokia first. Althought consmer affiars staets that, a faulty product is to be replaced on the spot if the product is less that 28 days old.
They are happy to take ur money but, once they have taken it.... your not a vauled customer any more, vodafone.... fucking people!!!!
They are happy to take ur money but, once they have taken it.... your not a vauled customer any more, vodafone.... fucking people!!!!