Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3276 Someone from NSW thinks vodafone is unprofessional at 27 Dec 2010 03:49:30 PM
had to pay out my contract due to little or most times no reception in my area. i was told upon purchase of contract that i would have no problem with reception but from the start unless i left my phone outside,i would miss calls and not receive messages or voicemails for days. i was unaware i was able to do anything about it through vodafone. when i finally got them to do something they offered me a $10 a month reduction in my bill. thinking this was as good as it would get i accepted the offer. after a month or so of still having the same reception,i came to the conclusion that the $10 reduction on a contract that had no reception was not a good enough discount.i told vodafone again about the extremely poor reception and was told my options were to put up with it or cancel the contract.upon choosing to cancel the contract i was told a payment of $250 would be required to do so. payment was made and i begun a contract with optus which has been faultless thus far. with all of these new issues coming to light,i think it was unfair of vodafone to charge me $250 to end a contract that they from the start were unable to professionally service me with. thankyou