Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3279 Someone from QLD thinks vodafone is you have no idea..... at 27 Dec 2010 03:49:43 PM
Went in store to update my contract, and get a new iphone 4. Got told in store they only have iphones instore for new customers, so if i want one i have to ring customer support. Rang customer support, and got told i have to wait 3 weeks for it to arrive, as they were out of stock. still got charged for my plan for 3 weeks, and when it arrived, phone kept heating up and burning my face. Rang customer support AGAIN, explained the problem, and had to wait ANOTHER 3 weeks for a new iphone 4. finally got that iphone, but instead of sending 1, they sent 2 iphones, rand customer support straight away, and was told that they would send an envelope, to send the 2nd iphone back.Then waited 2 weeks, no envelope, so irang again, explained the situation (again) and they said the same thing. waited another 2 weeks. still nothing. rang again, repated the process, and was supposed to get an envelope. needless to say its 3 months later, and i still have an iphone 4 in box sitting in my house. Tried to do the honest thing. each phone call, had me on hold for over an hour each time.Customer service were rude and no help at all. AND even worse, im stuck on the plan for another 2 years. changing to optus asap.
27 Dec 2010 03:51:08 PM: and just to make it worse... iphone constantly has no reception 90 percent of the time, so its useless to me anyway. tried going instore, they tell me to ring customer service, tried ringing, i get put on hold, tried emailing, they tell me to ring. fuck vodafone!