Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3282 Someone from NSW thinks vodafone is How long is a piece of string? at 27 Dec 2010 03:50:10 PM
I had never had ongoing coverage issues with Vodafone before October 2010. I have relatives that are contracted to 3 that have nothing but trouble with coverage since 3 was merged with Voda into VHA. It was only several weeks ago that I was getting a "connection error" when trying to use my phone in the Randwick area of Sydney. It made no sense to me why I would have full bars of coverage, but yet still not be able to make or receive calls whenever I was within the Randwick area coverage. So, I came to the conclusion that the issue was a handset issue and I went back to the Vodafone retailer and demanded another handset. They had initially borked at the idea but then quickly capitulated when I taunted them with the representations they (VHA) had made to the ACCC back in January over faulty handset issues.
It was the very next day I came to the conclusion that my new handset was not going to change the FACT that a blackspot (previously only obvious to 3 customers living in the Tamarama area) was occuring in the Randwick area(the Voda rep at the retailer I went back to actually stated there was "a network issue" in the Randwick coverage area) and my handset was useless whenever I was in the area.
Previously to me upgrading my handset, I was with Vodafone previously for a year. It was only because of my dissatisfaction of a faulty handset that I was released from the contract.
The funny thing though is, that for the whole time I started with Vodafone( I am a previous Telstra customer, whenever I went through Randwick's coverage area, my handset would crash and restart. I use to go through there on a daily basis and now wonder (since my handset became defective with the firmware) if it was in fact something occurring on the network that crashed my phone into a state of needing to be returned to Nokia itself.
Oh yes, you can bet I will be dumping Vodafone at the next opportunity. There are several reasons why. One of which is coverage that just isn't what it was before and should be for a city like Sydney.
It was the very next day I came to the conclusion that my new handset was not going to change the FACT that a blackspot (previously only obvious to 3 customers living in the Tamarama area) was occuring in the Randwick area(the Voda rep at the retailer I went back to actually stated there was "a network issue" in the Randwick coverage area) and my handset was useless whenever I was in the area.
Previously to me upgrading my handset, I was with Vodafone previously for a year. It was only because of my dissatisfaction of a faulty handset that I was released from the contract.
The funny thing though is, that for the whole time I started with Vodafone( I am a previous Telstra customer, whenever I went through Randwick's coverage area, my handset would crash and restart. I use to go through there on a daily basis and now wonder (since my handset became defective with the firmware) if it was in fact something occurring on the network that crashed my phone into a state of needing to be returned to Nokia itself.
Oh yes, you can bet I will be dumping Vodafone at the next opportunity. There are several reasons why. One of which is coverage that just isn't what it was before and should be for a city like Sydney.