Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3285 Someone from QLD thinks vodafone is BULL SHIT at 27 Dec 2010 03:50:29 PM
I have upgraded from an Iphone to a Sumsung Galaxy, I agreed to continue paying off the Iphone MONTHLY as well as the Galaxy, I am fine with this it's what I agreed to. I recieved my bill and it showed I owed on the 14th of December for $1,200 since then I have been contacting Vodafone to get the matter sorted but I either have to wait 40 minutes until someone answers or over an hour before they call back. when I spoke to Vodafone about their mistake they claimed I agreed to pay out the Iphone for $1000 this is not true, I advised them to check their phone recordings which they claim they don't always record their calls. I advised them to call during my lunch break,,,they failed they called me while I was working...I advised them to call me back the next day as I was on holidays telling me they sorted the problem,. They still haven't. When they did call me back, they transfered me through to another department so I could speak to someone else, but I was on hold for 6 minutes. I still have not had the problem sorted out and it is the 27th of December...