Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3286 Someone from WA thinks vodafone is telling lies at 27 Dec 2010 03:50:42 PM
15 months ago I purchased 3 x iPhone 3's at Vodafone in Hay St Mall. One was for a contractor who whould be with us for 12 months. We specifically asked if we ported her existing mobile number across to Vodafone that we would be able to swap it out for another number when her contract with our company was complete. On that basis we did the deal. I've been trying for 4 months to make the transition and give the contractor her phone number back. Vodafone wont do it without breaking the contract and forcing a payout EVEN THOUGH I WANT THE CONTRACT TO CONTINUE ... ALL I NEED TO DO IS CHANGE THE NUMBER! Vodafone's customer service say I must visit the store ... the stores say that "Customer service will say anything" (That is a direct quote). Meanwhile, this is costine me over $1,000. If anyone from Vodafone actually is reading this, then I welcom a call from a real, live person who can action a simple request that isn't even going to cost you a customer.