Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3287 Someone from QLD thinks vodafone is at 27 Dec 2010 03:50:43 PM
Hi i live at Marsden Brisbane and have had 4 months of terrible service from vodafone.
Everywhere i go the phone disconnects and drops out whilst speaking to people. As a business person this is not good.
Is there any chance of getting help. My whole family are on vodafone and it looks like no way out of our contracts, we only want good service.
Thanks
Rolf
0414248327
Everywhere i go the phone disconnects and drops out whilst speaking to people. As a business person this is not good.
Is there any chance of getting help. My whole family are on vodafone and it looks like no way out of our contracts, we only want good service.
Thanks
Rolf
0414248327
27 Dec 2010 04:14:08 PM: You've got a long road in front of you! The first step is to start documenting every problem that occurs (time, place etc.). Ring Vodafail and start going through the trouble shooting process - they will first blame your phone and do a whole lot of things to try trouble shooting this. This won't be the issue, and next you will be asked to provide details about the issues (tim, place etc.) - they will waste months stuffing around with this. Vodafail are trying to make it hard for you and want you to quit and put up with the crap service (putting you in hold for hours is also another method to keep you on the contract). I did't quit and after 3 months got out of the contract. Also try the TO, just start documenting all the issues. Good luck!