Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3295 Someone from Somewhere else thinks vodafone is stupid at 27 Dec 2010 03:52:06 PM
i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center- I HATE LARA SHE IS SO HOPELESS GET RID OF HERE !!! to get my data services fixed, I HAD NO DATE FOR A LONG TIME I HAD TO USE WIFI AT HOME AND THEY MADE ME TROUBLE SHOOT EVERY SINGLE WAY THEY CAN THINK OF THINKING IT WAS MY FONE BUT IT WASNT MY FONE, IN RESULT I LOST APPLICATIONS-
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,
another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,
SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE
NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,
another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,
SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE
NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE
27 Dec 2010 04:02:11 PM: ^ obvious vodafone employee
27 Dec 2010 07:56:18 PM: I beleive you. Vodafone vodasux.