Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3309 Someone from QLD thinks vodafone is As fail as fail can get at 27 Dec 2010 03:54:49 PM
I signed up to a $115/month unlimited txt/mms/calls to anybody plan in October 09 and it was okay at first. I live in the Sunshine Coast hinterland and figured bad reception was just part and parcel of living in a semi-remote area. At first I got reception out the front of my house and on windowsills in certain rooms, but eventually the reception diminished all together. I didn't even get reception out the front of my house anymore and had to drive 2km up the road for the phone to get one bar of reception and no 3G service. I was now paying $125 a month (stupid phone insurance) for a phone that I could barely use. I wasn't even getting reception in Maroochydore (central Sunshine Coast) anymore. I thought something was wrong with my phone, so I took it into a couple of phone shops and they told me absolutely nothing was wrong with it. I called up Vodafone to complain FIVE times and was told the first 3 times that they would call me back within 2-5 days. They never did. I got more infuriated with each call and eventually the Indian on the other end told me that I could have my plan cut off and I just had to send my phone back to them. I missed out on countless shifts at work, phone calls and text messages from friends due to Vodafones beyond shitty service. I'm now with Telstra and I get reception EVERYWHERE in my house. Not just on windowsills and outside. I get full service outside. I now realise that I shouldn't have put up with Vodafones shitty service for as long as I did!!!