Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3310 Someone from NSW thinks vodafone is Epic Fail at 27 Dec 2010 03:54:49 PM
Due to an injury i have found myself working from home. Nothing but trouble since i took out a month by month mobile internet plan (which was apparently supposed to be easier than prepaid).
Plus my calls either drop out or wont even ring in the first place. Thus hanging up on some customers 3 times in a row.
Managed to get through to Vodafone Customer Care once.. heard the voice on the other end say "may i start with your name please". Then i got disconnected. After a ridiculously long wait.
I resorted to logging two complaints online which apparently has a 5 day response time. I havent heard anything yet... and i complained weeks ago.
I also havent been able to get onto my online services to even see my bills. And i cant get help from Vodafone, because the stores seem to know nothing about anything and i cant get through to customer care.
Not impressed.
I hope they dont expect me to pay for a service that im not using. They're nothing but a huge frustration. God help them when i finally get through.
Plus my calls either drop out or wont even ring in the first place. Thus hanging up on some customers 3 times in a row.
Managed to get through to Vodafone Customer Care once.. heard the voice on the other end say "may i start with your name please". Then i got disconnected. After a ridiculously long wait.
I resorted to logging two complaints online which apparently has a 5 day response time. I havent heard anything yet... and i complained weeks ago.
I also havent been able to get onto my online services to even see my bills. And i cant get help from Vodafone, because the stores seem to know nothing about anything and i cant get through to customer care.
Not impressed.
I hope they dont expect me to pay for a service that im not using. They're nothing but a huge frustration. God help them when i finally get through.