Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3342 Someone from WA thinks vodafone is 100% fail at 27 Dec 2010 04:00:25 PM
1. After 2 months, my phone was sent in for repair as the screen kept freezing, I couldn't answer calls, the line was interferred with, the line would drop out, I couldn't get on the net.
2. Can NEVER EVER get thru to Vodafone on the phone lines and the ques are massive in store (obviously EVERYONE is there to complain as they cant get thru to customer service either!!!).
3. Another 2 months down the track my phone is back in for repairs for the same issues - I got told it has to be sent in 3 times for them to actually replace the phone or look into the issue.
4. I cant view my email bills online and they charge to send them out to you... ummmm, does anyone else see a problem with this!?
2. Can NEVER EVER get thru to Vodafone on the phone lines and the ques are massive in store (obviously EVERYONE is there to complain as they cant get thru to customer service either!!!).
3. Another 2 months down the track my phone is back in for repairs for the same issues - I got told it has to be sent in 3 times for them to actually replace the phone or look into the issue.
4. I cant view my email bills online and they charge to send them out to you... ummmm, does anyone else see a problem with this!?
they will only let u change contract. a waste of time