Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3364 Someone from NSW thinks vodafone is Massive at 27 Dec 2010 04:05:33 PM
After reception constantly dropping out I made various complaints. I could then not get any reception whatsoever and also could not get any data access as I had 'reached my prepaid limit'. I am not on prepaid.
After I contacted them (only 40 mins on hold), I was advised I would have to call them back later. Was put through to Customer Care (after I asked to be put through to Cancellations) I ended up cancelling my contract and going with Telstra. I was on hold with Vodafone for 1.5 hours with no assistance whatsoever, I was actually told they did not know what to do.
I was with Vodafone for 6 years, my 6 weeks with Telstra has been amazing.
After I contacted them (only 40 mins on hold), I was advised I would have to call them back later. Was put through to Customer Care (after I asked to be put through to Cancellations) I ended up cancelling my contract and going with Telstra. I was on hold with Vodafone for 1.5 hours with no assistance whatsoever, I was actually told they did not know what to do.
I was with Vodafone for 6 years, my 6 weeks with Telstra has been amazing.
leave the big companies telstra, Voda and Optus. seek out the little compnaies who use the big boy networks in any event.