Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3368 Someone from VIC thinks vodafone is messenger monkeys would be more helpful at 27 Dec 2010 04:06:05 PM
Have had numerous problems with both vodafone (and 3 since their merger).
All started a couple of months ago, got one of their mobile broadband things worked for maybe a month then just refused to connect to the internet. Rang their customer care and all the moron could suggest was to remove the sim card and put it back in each time it didnt work so when he suggested it like a 12th time he couldnt understand why i cracked it and abused him! tried uninstalling it and that still didnt work. Was then told to take it to my local store and they would give me a temporary replacement while they sent it away so went into the store but was told that they couldnt do anything I had to call customer service.
Then got a mobile bill for $1050.00 when i had only used about $60 worth of calls / sms apparently the rest was charges for the internet which I had only used for maybe half an hour one day.
My boyfriend had an iphone with 3 and they tried to charge him $1300 for roaming because there was no reception and we were living in central geelong at that time.
In the end we got sick of fighting with people that just sent us around in circles and called the ombudsman who released us from the contracts, only had to pay $35 for the iphone contract he had as that was the amount of calls that we actually made.
vodafone then tried to overcharge my boyfriends sister as they did to him, once again got the ombudsman involved and got out of the contract only having to pay for the calls that were actually made and not the roaming.
All started a couple of months ago, got one of their mobile broadband things worked for maybe a month then just refused to connect to the internet. Rang their customer care and all the moron could suggest was to remove the sim card and put it back in each time it didnt work so when he suggested it like a 12th time he couldnt understand why i cracked it and abused him! tried uninstalling it and that still didnt work. Was then told to take it to my local store and they would give me a temporary replacement while they sent it away so went into the store but was told that they couldnt do anything I had to call customer service.
Then got a mobile bill for $1050.00 when i had only used about $60 worth of calls / sms apparently the rest was charges for the internet which I had only used for maybe half an hour one day.
My boyfriend had an iphone with 3 and they tried to charge him $1300 for roaming because there was no reception and we were living in central geelong at that time.
In the end we got sick of fighting with people that just sent us around in circles and called the ombudsman who released us from the contracts, only had to pay $35 for the iphone contract he had as that was the amount of calls that we actually made.
vodafone then tried to overcharge my boyfriends sister as they did to him, once again got the ombudsman involved and got out of the contract only having to pay for the calls that were actually made and not the roaming.