Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3375 Someone from SA thinks vodafone is Ultrafail at 27 Dec 2010 04:07:09 PM
Back in August I rang up Vodafone to pay my bill with Visa. Voda took a double payment of $127, and refused to take the hold off the second payment. When I went into the store, they first said they couldn't do anything, and then said if I wanted to contact Voda directly, to expect an hour on hold at least. Two weeks later the BANK released the hold on my account.
To avoid this again, I decided to pay at the post office. I went into the store again to complain that my service had been disconnected. Apparently it takes two weeks for Australia Post payments to clear, and I shouldn't bother calling again.
If I call Vodafone directly from the SIM, I'm still told I need to have the phone number. Of course I don't know the phone number, it's a mobile broadband account. Sometimes I don't always have access to my bills (such as if I'm at work), and then I'm told they can't do anything.
My service sometimes drops out in the city, and I can't get 3G coverage in Mount Gambier or Warrnambool. I can get GPRS but it consistantly drops out.
To avoid this again, I decided to pay at the post office. I went into the store again to complain that my service had been disconnected. Apparently it takes two weeks for Australia Post payments to clear, and I shouldn't bother calling again.
If I call Vodafone directly from the SIM, I'm still told I need to have the phone number. Of course I don't know the phone number, it's a mobile broadband account. Sometimes I don't always have access to my bills (such as if I'm at work), and then I'm told they can't do anything.
My service sometimes drops out in the city, and I can't get 3G coverage in Mount Gambier or Warrnambool. I can get GPRS but it consistantly drops out.