Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3390 Someone from SA thinks vodafone is Customer Service or Lack Of! at 27 Dec 2010 04:08:09 PM
I was unsatisfied with Vodafones mobile reception and when my contract finished promptly switched to Optus. Now my internet plan has finished I can not seem to talk to someone to close my account.
I was on hold for 13 minutes before a customer service operator from some off-shore call centre answered my call, when they found out the reason for my call I was transfered to the 'cancellation department' 1 hour and 30 minutes later I was still on hold, giving up I tried the number again and spoke with a customer service operator. They informed me someone from the cancellation department will call me in 24 - 36 hours that was 6 days ago.
This sort of service is shocking, not to mention my internet reception problem, I am paying for a fast connection but am getting a slower than dial-up speed connection.
I have spoken to someone about this and they blame it on the merge between 3 and Vodafone, that was in January, it has only gotten worse!
I would happily join a class action and voice my concerns and request compensation for not acually getting the service I sugned up for. Shame on Vodafone!
I was on hold for 13 minutes before a customer service operator from some off-shore call centre answered my call, when they found out the reason for my call I was transfered to the 'cancellation department' 1 hour and 30 minutes later I was still on hold, giving up I tried the number again and spoke with a customer service operator. They informed me someone from the cancellation department will call me in 24 - 36 hours that was 6 days ago.
This sort of service is shocking, not to mention my internet reception problem, I am paying for a fast connection but am getting a slower than dial-up speed connection.
I have spoken to someone about this and they blame it on the merge between 3 and Vodafone, that was in January, it has only gotten worse!
I would happily join a class action and voice my concerns and request compensation for not acually getting the service I sugned up for. Shame on Vodafone!