Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
343 Someone from NSW thinks vodafone is Give me a shotgun and leave me alone in the room with Vodafone... at 17 Dec 2010 02:52:30 PM
Just this morning I sent the following e-mail to Vodafone. Then I saw a news article on SMH and this site was linked to it.
--- Sent today 17/12/2010 at 9am ---
Hi,
A couple of years ago, after being with Vodafone Prepaid for several years, I had a number of bad experiences with credit disappearing and poor Customer Care calls and decided to port my number to Optus, a decision I was extremely happy with.
Several weeks ago, I decided to purchase the HTC Desire HD (only available through Vodafone) on a 12 month contract and so I ported my number back to Vodafone in order to get the phone. Since then, several things have occurred that have made me regret my decision and I would like to express my dissatisfaction:
1. My number took a little over 48 hours to port, despite being told that it would only take several hours by the lady at the store. This was only a minor inconvenience, granted, but an annoyance still.
2. I have had a number of occasions when people have been trying to call me and my phone comes up as being switched off or unavailable. I believe reception with the Vodafone network, while decent, is so choppy and I can't predict the reception blackspots, usually in the same area that I otherwise receive great reception. This is disruptive to my work (I work 2 jobs and really need my phone on me at all times due to the nature of my work).
3. I paid my first phone bill (due 30 December) on Monday (13 December). Despite this, I have received a number of e-mail notifications and text messages subsequent to paying, telling me that I still owe the money. It is now 4 days later and MyVodafone still lists money owing. Can you please fix this.
4. I have tried for two days to call Customer Care, at various points throughout the day. I constantly receive the message that "due to unexpected large volumes of callers...." nobody is able to take my call. Top this with the fact that Customer Care are only open on weekdays from 8am to 8pm, and the aforementioned problems, this is ridiculously poor customer service.
I'm sorry for the negativity of this message, however I've completely regretted moving back to Vodafone and am contemplating leaving your company again if things don't improve; I have regretted my decision to leave Optus and it's only 3 weeks in to my 12 month contract.
Can you please tell me how you are addressing the problems I'm experiencing.
Many thanks,
XXXX
--------------- Message End -------------------
--- Sent today 17/12/2010 at 9am ---
Hi,
A couple of years ago, after being with Vodafone Prepaid for several years, I had a number of bad experiences with credit disappearing and poor Customer Care calls and decided to port my number to Optus, a decision I was extremely happy with.
Several weeks ago, I decided to purchase the HTC Desire HD (only available through Vodafone) on a 12 month contract and so I ported my number back to Vodafone in order to get the phone. Since then, several things have occurred that have made me regret my decision and I would like to express my dissatisfaction:
1. My number took a little over 48 hours to port, despite being told that it would only take several hours by the lady at the store. This was only a minor inconvenience, granted, but an annoyance still.
2. I have had a number of occasions when people have been trying to call me and my phone comes up as being switched off or unavailable. I believe reception with the Vodafone network, while decent, is so choppy and I can't predict the reception blackspots, usually in the same area that I otherwise receive great reception. This is disruptive to my work (I work 2 jobs and really need my phone on me at all times due to the nature of my work).
3. I paid my first phone bill (due 30 December) on Monday (13 December). Despite this, I have received a number of e-mail notifications and text messages subsequent to paying, telling me that I still owe the money. It is now 4 days later and MyVodafone still lists money owing. Can you please fix this.
4. I have tried for two days to call Customer Care, at various points throughout the day. I constantly receive the message that "due to unexpected large volumes of callers...." nobody is able to take my call. Top this with the fact that Customer Care are only open on weekdays from 8am to 8pm, and the aforementioned problems, this is ridiculously poor customer service.
I'm sorry for the negativity of this message, however I've completely regretted moving back to Vodafone and am contemplating leaving your company again if things don't improve; I have regretted my decision to leave Optus and it's only 3 weeks in to my 12 month contract.
Can you please tell me how you are addressing the problems I'm experiencing.
Many thanks,
XXXX
--------------- Message End -------------------