Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3433 Someone from NSW thinks vodafone is fails regularly at 27 Dec 2010 04:11:30 PM
I pay Vodafone $130 a month but I'm not sure what I am paying for as their service regularly drops out and prevents me from making calls. I have been experiencing trouble in Sydney for months. At one point, I was unable to make any calls at all for a full week. Thanks for nothing Vodafone. I hope the class action is successful. I would love to cancel my contract but that would mean giving them more of my money.
Another problem I would like to highlight is their crappy customer service. You are forced to wait on hold for at least 20 minutes and the staff usually are unable to solve the problem. I then tried an email form and that took one week for a reply which was generic anyway. On MyVodafone I cannot access my past bills and noone seems to be able to help me, but magically their payment system never fails! Vodafone you suck.
Another problem I would like to highlight is their crappy customer service. You are forced to wait on hold for at least 20 minutes and the staff usually are unable to solve the problem. I then tried an email form and that took one week for a reply which was generic anyway. On MyVodafone I cannot access my past bills and noone seems to be able to help me, but magically their payment system never fails! Vodafone you suck.