Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3434 Someone from NSW thinks vodafone is Epic FAIL! at 27 Dec 2010 04:11:39 PM
After two years of paying $115.00 per month for what was originally a $79 Cap, i dropped my Iphone. Ofcourse, the screen cracked. After being told to take out handset insurance when i had signed up incase that very thing happened, i was told by a Vodafone rep after a 40 minute wait on hold, that no, handset insurance does not cover a cracked screen. Then to be further told that it would cost $150.00, and my phone would be sent away "for a week or two". The level of "customer service" (term used lightly), is so poor. McDonalds probably has better service. Jeez, thanks Vodafone, my loyalty over the past 15 years has obviously been appreciated by the company! Anyway, plan is up in 2 months, so i shall be changing networks!