Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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344 Someone from WA thinks vodafone is very fail service at 17 Dec 2010 02:52:49 PM
wrong information provided even before i signed on the contract. Wrong information again when i went to a different store. Called up to complain, and got a call back less than an hour with a real australian woman who was rude and not the least bit helpful anyway, after talking to someone in India, on hold for 30 minutes in total only to wait for a call back. Saving grace was a very polite gentleman from another store that listened to me and checked up his computer to give me what i wanted straight away, no hassles, no unnecessary documents etc etc... why did i spend all this effort? because vodafone is the only one with the blackberry i want on the plan that suits me. just because you have the monopoly doesn't mean you can be rude and ignorant to the customer. Customer service is crap, network service is below average, bills are unclear and myvodafail account on website is next to useless, vague and unclear.