Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3444 Someone from WA thinks vodafone is EPIC FAIL! at 27 Dec 2010 04:12:09 PM
I made the mistake of taking 3 contracts, 1 for me, and 2 weeks later, 2 for my sons. Constant call drop outs are my main complaint - many times a day i would recieve calls, only to lose them, or not be able to make calls at all, and when we had the fixed drop out for hours a few weeks ago, I made numerous calls, only to have customer service drop my calls (and they wernt from my mobile!) My sons were left stranded on that day, and I had no way of finding where they were - and when I rang to complain, all Ive had is "very busy, try again later". Due to the reasons I need MY mobile, I cancelled my contract, at a hefty price, which wasnt discounted due to my reasons or unsatisfaction. If I could afford to, id be cancelling the other 2 straight away, but this isnt an option.
I have tried to call, but can never get a person on the phone (the longest I waited was 43 minutes) and my emails to complaints dept have been ignored - no response.
Upgrades have been in the works for so long, but as far as Im concerned, its too little, too late -
I have tried to call, but can never get a person on the phone (the longest I waited was 43 minutes) and my emails to complaints dept have been ignored - no response.
Upgrades have been in the works for so long, but as far as Im concerned, its too little, too late -