Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3462 Someone from NSW thinks vodafone is Shockingly poor at 27 Dec 2010 04:13:35 PM
Have come from the UK 3 months ago, where I was fine on my Vodafail contract. Signed up the wife and I for Vodafone when we got here, and was astounded to find that could not receive international SMS's despite signing up for that. Spent more than a considerable amount of HOURS attempting to get through, at first I was told the problem was with those overseas not Vodafone and the phone was put down on me. When called back again, after an hour I was told that there was a problem with 0426 codes and it would be dealt with in two weeks! No apology, no callback to advise when connected. This was two months ago. I still cannot receive international texts from everybody who has claimed they have attempted to send them. I cannot spend more and more time holding on for rude and disgraceful customer service. You are a total disgrace, and this is not what I signed up for.