Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3472 Someone from QLD thinks vodafone is epic fail at 27 Dec 2010 04:14:01 PM
I got a 24 month contract on a phone that didn't work from day one, after taking it to the vodaphone shop many times to get fixed, I was told there was nothing wrong with it. It kept loosing reception, not receiving messages and glitching. After being frustrated for a year I went back another time and asked for an upgrade to add a new phone on my plan. I was told there was no such thing as an upgrade... so I left. Then a few months later I got a new plan with vodaphone (worst mistake) and I was told by the guy that he would never sell this phone to anyone.... funny that because he was the man who sold me the phone.... after a few months of having this new phone I was overcharged on my bill, so I called vodaphone only to speak to a man who asked me if i wanted an upgrade on my phone.... THE UPGRADE THAT DIDN"T EXIST IN THE FIRST PLACE, THE UPGRADE THAT COULD OF SAVED ME A NEW PLAN AND MY MONEY.