Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3473 Someone from NSW thinks vodafone is Extremely!! at 27 Dec 2010 04:14:11 PM
I have been with Vodafone for two years, until early November I'd had no network problems so re-signed for another two years and bought a HTC Desire HD. BIG MISTAKE. I don't know whether the phone is partly the problem, or whether it's purely down to the poor coverage and service from Vodafone, but from the day I brought the phone home I have had problems. If I am lucky enough to get a 3G signal in my apartment - which is one train stop from Sydney CBD, so should, theoretically be a full coverage area - it lasts only a minute, so making calls, keeping the call going, and being able to hear the person I am speaking with is difficult. As I write this I am unable to make calls or receive calls at all, it has been the same since 11am, so seven hours so far today. And it isn't the first time.
When out and about I'm unable to surf the web, Facebook doesn't update and accessing email takes a long time, and often times out. Twice now my phone has completely frozen, meaning I lost all call information and texts; very annoying!
Oddly, my husband has a basic Nokia phone which is connected to the Vodafone 3G network, he has no signal problems in our apartment, and rarely drops calls, so I am wondering whether the Vodafone network problems are magnified when using iPhones or Android phones; does anyone think that makes sense? Is it technically feasible?
I have called Vodafone Customer 'Care' on numerous occasions; I can't recall a more frustrating experience. I was passed from 'Customer Care' to 'Upgrades' to "Tech Support' repeatedly, each time I was told only another department could help me. The 2.5 hours I spent arguing with the sales rep in the Vodafone store saw me leave with a replacement phone, but of course that didn't solve any of the network problems.
Does anyone know where dissatisfied customers stand legally if they simply stop using the Vodafone network, and stop paying the monthly bill? As far as I can tell, Vodafone are not upholding their side of the contract, so does that give due cause to pull out?
When out and about I'm unable to surf the web, Facebook doesn't update and accessing email takes a long time, and often times out. Twice now my phone has completely frozen, meaning I lost all call information and texts; very annoying!
Oddly, my husband has a basic Nokia phone which is connected to the Vodafone 3G network, he has no signal problems in our apartment, and rarely drops calls, so I am wondering whether the Vodafone network problems are magnified when using iPhones or Android phones; does anyone think that makes sense? Is it technically feasible?
I have called Vodafone Customer 'Care' on numerous occasions; I can't recall a more frustrating experience. I was passed from 'Customer Care' to 'Upgrades' to "Tech Support' repeatedly, each time I was told only another department could help me. The 2.5 hours I spent arguing with the sales rep in the Vodafone store saw me leave with a replacement phone, but of course that didn't solve any of the network problems.
Does anyone know where dissatisfied customers stand legally if they simply stop using the Vodafone network, and stop paying the monthly bill? As far as I can tell, Vodafone are not upholding their side of the contract, so does that give due cause to pull out?