26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3487 Someone from VIC thinks vodafone is in need or a major upgrade.. at 27 Dec 2010 04:14:56 PM
I waited over 3 hours in total of a 6.5 hr phone call. And was then bounced around from wrong department to wrong department (OZ to India & around again). Let's start at the beginning.

I was with 3 mobile broadband and had horrible internet connections with them. So when they started merging they suggested I move to Vodafone because they offered more data for the same price. It started out ok but soon went down hill. I was promised a month free and a free modem. Modem arrived it went well. Then it slowed to a crawl. I rang them. They said there system had started charging me from the first month of the billing cycle, as if I had used 8Gb in a second and then proceeded to charge me above the cap price. I was assured he would ring me back at the end of the month and that my account would be placed into high priority and would be resolved asap.

Well no phone call, but they did leave a voicemail supposedly on my mobile broadband modem! How am I supposed to listen to that? They have my mobile number and they know this is an internet connection. No bill either. SO I contacted them again. Was promised another free month for my pain etc. Soon after the modem stopped connecting to the net at all. Again called same thing, sorry sir, blah blah blah. Worked again but now the connection metre says 4 bars constantly buy 0 data comes through. I have to refresh 6 or more times to get anything to load.

I called again and this was the 6.5 hour call I referred to at the start. Again things were promised and nothing has ever been done. I was then sent two bills totalling $190 odd for the first two months that were supposed to be FREE months.. Not bad VF..

So here we are now. I know the towers are being upgraded in our area "soon" but that does not excuse the poor billing and customer service.