Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3537 Someone from VIC thinks vodafone is costly at 27 Dec 2010 04:19:05 PM
Ive recently moved to Melb from Sydney - I get a bill $400 over my normal spend amount. So I call Vodafone to question my bill and I am told that its because of network upgrades! They tell me it should be fixed within a couple of months and that it will be worth the wait once the "new" network is up and running and that these kind of things happen in order for a better service. I asked the Vodafone rep why I should be expected to pay for a upgrade and I explained that I keep getting calls dropping out, cant access emails, voice mails that dont come through, and work cant reach me when I am on call - and considering I am in one of the Emergency Services my phone is absolutely required! The phone rep offers me a $112 credit as good will, not as a admission of liability he says. I asked about cancellation fees because of the poor performance and they tell me $998 ! Shonky shonky shonky! Im logging my complaint with the TIO and will be trying my absolute hardest to ditch Vodafone as soon as I can.