Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3571 Someone from SA thinks vodafone is Very fail for mobile internet at 27 Dec 2010 04:21:03 PM
Fortunately I am out of this mess now and have Optus mobile internet and it works. That is why I am connected to the internet. My Vodafone mobile internet connection worked reasonably for the first six months of my two year contract. Then it got bad. I called and they told me it was because of my Norton Anti Virus. As I am not majorily IT savvy, I believed them.
A few months later, I had some time and I actually switched off my Norton and there was no change.
The crap ' I will work when I feel like' availability worsened over the next 6 months. It got to the stage where if often wouldn't even work FULL STOP. When it did 'work', it frequently cut out and it was never possible to have more than one webpage open at a time. I had to keep my mobile phone and other devices in another room to reduce its issues.
After more frustration, I was home on a TOIL day and I called vodafone again and was told that someone would call me back and let me know about the network coverage. Gee what a surprise, no call back.
Towards the end of my contract, I started getting calls from the salespeople (obviously trying to get me to sign up again). I told them about the issues and they made absolutely no effort to help me even though I had been paying $50 a month for internet that rarely worked.
It was at the stage where I would go and fill up the sink and wash a few dishes while waiting for the internet to change pages. What a joke, then it would usually cut out anyway.
I didn't bother trying a telecommunications ombudsman or others as I figured they would be dealing with millions of others but it would be good if there was better regulation in the industry.
I decided that I would just go and buy another internet service and pay for two until the end of my contract with vodafone as I really needed the Internet at home to study at night. I got the new Optus service, and I couldn't believe it, Optus worked, it didn't cut out, the speed was reasonable and I could have a few pages open at a time.
I was so angry with having been ripped off my vodafone. I went into the Vodafone store and asked to payout the rest of the my contract and they didn't want me to do it in the store. I had to raise my voice and complain loudly in front of the other customers to get it done. The guy calculated the amount and I paid out the rest of the contract.
A month or two later I got a letter from Vodafone telling me that I owed them $33 dollars, I didn't pay because I was so angry that I had done all the right things and then I got a letter from their debt collectors. Ha ha, what a joke, they were chasing me up for $33 and as far as I am concerned they owed me at least $700 for the time that the Internet didn't work (and that is being generous.
I paid it to get them out of my life. I will never have a contract with that company again. I may use prepaid vouchers on my phone periodically but definately no internet and no contracts.
I do feel sorry for their staff. It must be horrible working there.
A few months later, I had some time and I actually switched off my Norton and there was no change.
The crap ' I will work when I feel like' availability worsened over the next 6 months. It got to the stage where if often wouldn't even work FULL STOP. When it did 'work', it frequently cut out and it was never possible to have more than one webpage open at a time. I had to keep my mobile phone and other devices in another room to reduce its issues.
After more frustration, I was home on a TOIL day and I called vodafone again and was told that someone would call me back and let me know about the network coverage. Gee what a surprise, no call back.
Towards the end of my contract, I started getting calls from the salespeople (obviously trying to get me to sign up again). I told them about the issues and they made absolutely no effort to help me even though I had been paying $50 a month for internet that rarely worked.
It was at the stage where I would go and fill up the sink and wash a few dishes while waiting for the internet to change pages. What a joke, then it would usually cut out anyway.
I didn't bother trying a telecommunications ombudsman or others as I figured they would be dealing with millions of others but it would be good if there was better regulation in the industry.
I decided that I would just go and buy another internet service and pay for two until the end of my contract with vodafone as I really needed the Internet at home to study at night. I got the new Optus service, and I couldn't believe it, Optus worked, it didn't cut out, the speed was reasonable and I could have a few pages open at a time.
I was so angry with having been ripped off my vodafone. I went into the Vodafone store and asked to payout the rest of the my contract and they didn't want me to do it in the store. I had to raise my voice and complain loudly in front of the other customers to get it done. The guy calculated the amount and I paid out the rest of the contract.
A month or two later I got a letter from Vodafone telling me that I owed them $33 dollars, I didn't pay because I was so angry that I had done all the right things and then I got a letter from their debt collectors. Ha ha, what a joke, they were chasing me up for $33 and as far as I am concerned they owed me at least $700 for the time that the Internet didn't work (and that is being generous.
I paid it to get them out of my life. I will never have a contract with that company again. I may use prepaid vouchers on my phone periodically but definately no internet and no contracts.
I do feel sorry for their staff. It must be horrible working there.