Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3606 Someone from VIC thinks vodafone is Severe! at 27 Dec 2010 04:23:36 PM
My phone is fine but my internet is TERRIBLE!
I log in and within about a minute it drops out. I log back in and it's not long that it drops out again. I was told I had great coverage but even when I log on it usualy says the connection is 'poor' and even 'very poor'. Oh my GOD - it just dropped out while I was typing this!
I sent an email enquiry regarding this to vodafone and I received a reply approximately a week later saying they assumed, given the time frame, that I had probably resolved the problem myself and to reply to the email only if I was still having troubles!
Reply I did - I expressed my shock that they would assume their customers would solve their connections problems themselves. I also told them that the only solution I'd come up with myself was to change internet providers! I received a reply apologising and promising 2 months free internet and a cr on my account. Well..I recently received the bill...there was no cr and no 2 months free.
My internet just dropped out AGAIN! Oh ...and again! I better send this before it goes again!
I log in and within about a minute it drops out. I log back in and it's not long that it drops out again. I was told I had great coverage but even when I log on it usualy says the connection is 'poor' and even 'very poor'. Oh my GOD - it just dropped out while I was typing this!
I sent an email enquiry regarding this to vodafone and I received a reply approximately a week later saying they assumed, given the time frame, that I had probably resolved the problem myself and to reply to the email only if I was still having troubles!
Reply I did - I expressed my shock that they would assume their customers would solve their connections problems themselves. I also told them that the only solution I'd come up with myself was to change internet providers! I received a reply apologising and promising 2 months free internet and a cr on my account. Well..I recently received the bill...there was no cr and no 2 months free.
My internet just dropped out AGAIN! Oh ...and again! I better send this before it goes again!