26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3651 Someone from QLD thinks vodafone is bad service, incorrect billing, dropping out, terrible internet connection at 27 Dec 2010 04:26:18 PM
i have been with vodaphone for over 9 yrs. i was going to change to telstra at the end of my last contract but vodaphone gave me a deal i was happy with. this is where it ends. every bill since has billed me over $160 over my cap. in all the years i've been with them i've been over maybe 6 times. i call 1512 regulary to make sure i'm not over but with my last bill on the 28th november it told me i had $40 credit. On my bill statement it starts charging me as of that day. Even though i didn't use my phone much they are telling me i used grossly over my cap over the next couple of days. i had $4 credit today, made 1 call in which went to message bank so i hung up straight away. My credit now goes down to $2. Then it drops out all the time so they charge you another '$1.15' straight up to remake the call. Then there is the internet. Most of the time i can't get on. Then there is the fact i can't understand what customer service is saying to try and rectify my problems. Waiting in line up at vodaphone at the hyperdome qld for 2 hrs with a 3 yr old,8 mths pregnant to find out the guy couldn't help me, i have to talk to someone i don't understand in India.