Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3658 Someone from ACT thinks vodafone is EVERYTHING is wrong with them! at 27 Dec 2010 04:26:37 PM
I have been with Vodafone for years and never really had any problems with either reception or customer service. Over the last 6 months I have no reception in most places and when I do it takes minutes to even start ringing a number, my voice mails take hours and/or days to come through and when they do I cant even access them!! When people try to call me it goes straight to voice mail or just beeps and my phone doesn't even ring!! I have called their customer service so many times and keep speaking to useless people who tell me that "Australia is a large country, so you cant have reception everywhere" and if I want to leave I have to pay a massive exit fee... anyways I have logged a complaint with the ITO and they were great and say I have grounds to get out of my contact. I would urge everyone to do the same! I am still waiting to hear from Vodafone but hopefully this time in a few weeks I will be with Telstra!
27 Dec 2010 04:28:19 PM: sorry TIO*
29 Dec 2010 08:34:59 PM: OMG me to!
29 Dec 2010 08:53:26 PM: Mee too I was so excited to get my new i phone 4 and now I hate it.. I know its not the phone but the provider. I can't make calls on it as no-one can hear me long enough and then it drops out.. I might get pic messages 2 days later. And yes sometimes doesn't even ring. Its just so frustrating. I nearly threw it through the window at the vodafone store, when once again no one was willing to help me out. It really is a disgrace that in this day and age we have to go to these limits to get some good old fashioned serviced and Communication.
29 Dec 2010 09:11:30 PM: I moved to the big T about a year ago and both my brother and sister got out of their contracts (thanks TIO) and also moved to the big T. We are all incredibly happy with our move it's a little more expensive but well worth it.
4 Jan 2011 09:24:31 PM: nothing wrong with paying for something that works