26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3673 Someone from NSW thinks vodafone is HUGE FAIL at 27 Dec 2010 04:28:09 PM
I signed up for a 24 month contract with Vodafone through Crazy Johns. Both companies have proved to be joke of an organisation. After ample problems with my mobile from the very beginning including:

-short battery life
-no reception
-dropping out of internet and applications every day!
- no reply when I message the balance account number
-they set up to automatically pay my phone bill from my bank account even though I certainly did NOT authorise this, therefore I would pay for my bill and they would take the money out of my account and therefore taking double the payment. They also denied activating this without my permission.
-constant problems with my phone, I have spent so much wasted time and money both on the phone and in the store to this company.
-I was advised by staff members both in Vodafone and Crazy Johns stores in Penrith to pretend to "lose" my phone and then claim it on insurance in order to get a brand new phone. Therefore they advised me to commit fraud.
-After a constant battle with vodafone over the unsatisfactory quality of my mobile phone I sent it in again to be fixed. they then sent it back and said it had liquid damage and that I need to pay for a new phone. I look after my phone very thoroughly and never spilt liquid on it or anything close. They said they would email me the photographic evidence, an email which of course was never sent to me. After I contacted them numerous times to have this email sent to me, it still never was. my phone has since run out of warranty and I am too bloody tired of all this crap to keep chasing it up.

I am so tired of this constant battle with these companies. I will never be returning to Vodafone's service after my contract is complete and I am advising my friends and family to do the same.