Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3699 Someone from QLD thinks vodafone is VERY! at 27 Dec 2010 04:31:47 PM
Over Vodafone full stop! I call up to complain about the service and was on hold for over 33mins to be told 'there were no problems reported' - Yes there is, so she transfers me to the team that looks after the technical side.. on hold for another 10 mins so I hang up.. I emailed Vodafone directly to lodge a complaint, I recieved a reply stating there were routine upgrades but not a major problem and changed the status of my complain to 'solved' - I replied stating it was not solved and I requested a consultant to call me as I cant be sitting on hold for another 30 mins + I recieved a further reply stating that If I wanted to have it resolved I have to call my self. I find this disgusting that a telco would do this. I have constant drop outs, msg fails and no service on my ph. I want to change to Optus now!!
Not impressed what so ever!!
Not impressed what so ever!!
27 Dec 2010 04:35:46 PM: All standard practise - anything to keep you on contract! Don't take their BS go to the TIO!