Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3721 Someone from NSW thinks vodafone is 100 at 27 Dec 2010 04:33:39 PM
I have made numerous complaints to Vodafone, stating - no service, drops out, and the list goes on... They sent my on a wild goose chase, stating that the CBD has no problems and it would be my sim card or handset. So off I went to a Vodafone store to get a new sim card... but that didn't fix the problem. So I rang again, they said it could be the handset.. I kept on asking what there any coverage issues with Vodafone... They reply no. Voadafone asked if I wanted a investigation report on my location where the drops outs and etc were happening, I said yes... well they did the investigation report, but for the wrong location - mind you I GAVE THE ADDRESS OF MY WORK LOCATION... but they decided upon themselves to do my home location... I only found that out when they told me that the investigation wasw complete and my home location had low signals (or something similar)well I said that was the wrong location. Vodafone said that they will do another investigation report on the right location CBD... guess what... someone called 5 minutes later confirming that I wanted a investigation report on my home location... at this time I was fuming... I said "NO NOT MY HOME LOCATION, BUT MY WORK LOCATION". Vodafone really need to train their customer service staff in handling customer service...
Mind you I have been a Vodafone customer over 10 years, but after I got the TIO involved Vodafone has taken me off contract, so I may go to another provider. I realised that Vodafone don't care about the customers at all...
Mind you I have been a Vodafone customer over 10 years, but after I got the TIO involved Vodafone has taken me off contract, so I may go to another provider. I realised that Vodafone don't care about the customers at all...