Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3740 Someone from VIC thinks vodafone is Vodafone has no customer service at 27 Dec 2010 04:36:10 PM
Customer for 2 years, first twelve months excellent. For the past 12 months my payment even though they are often paid in cash and at PO they are not credited. Currently 4 months behind according to vodafone. Staff at Camberwell great have assisted to get payments credited ion the past but this time they are struggling and have been trying for over a week prior to Christmas. Vodafone India tell me to read out the receipt numbers, then tell me they won't credit them because I could be making them up. Phone goes straight to message bank. Phone cuts it self off when I go to Daylesford every 2 weeks. Often needs Vodafone assistance to get back on. Reception poor in many regional places. On my plan I am now being charged extra for Victorian calls outside Melbourne. $79 plan now $93