Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3758 Someone from VIC thinks vodafone is Massive Fail! at 27 Dec 2010 04:37:40 PM
My wife and I only recently finished our 24 month contract with Vodafone which was the WORST experience we have had with ANY carrier ever! The problems started when we decided to get Vodafone Mobile Broadband, I use the term Broadband loosely! Sitting at home in Suburbia (14ks out of CBD) for the first Month of our contract we could NOT even get the thing to connect to the network? 20+ Calls of frustration insued, Vodafone REFUSED to cancel our contract even though we were not getting ANY service that is meant to be supplied in our agreement that we both signed! It went around in circles, the customer centre could not authorise anything to be done, so they put us through to the head office and they refused to do anything either! Over and over again we got the same answers, 'we are looking into it it appears to be a problem in your area' 'we are sorry but it is Telstra slowing things down' bla bla, how can it take a month to fix a service issue for an area?
When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?
Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!
When it DID finally work it would cuttout, dropout and speeds were pathetic! I used to take my laptop into work and from the middle of the CBD in Melbourne I could not get it to connect to the internet half of the time then when it did it would dropout or slow down! When I complained to Vodafone about this they said it must be my laptop.... ? ? ? How the hell can it be my laptop the software was installed off their disk? Or I was told that I must be too far away from a tower, I was in the middle of Collins St! Pass the buck back to the consumer?
Abosulte worst waste of space I have ever seen in a carrier we will NOT be making that mistake ever again and have warned family and friends away from them too!