Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3781 Someone from NSW thinks vodafone is Continual fail at 27 Dec 2010 04:40:19 PM
Shoddy customer service for the last 2 years, but more recently, a complete loss of signal in my house, irrespective of where I stand. This is a completely new problem and has resulted in me standing out in the rain to field calls. Not impressed.
27 Dec 2010 04:43:46 PM: Oh that is so true in my home too. I used to get partly decent service, now I sometimes have to actually leave the house to make calls. Also, I spend a fair amount of time in Turramurra on the upper North Shore, which is a completely "dead area" and has no Vodaphone service whatsoever in certain streets (and Im talking about the Pacific Highway area, not right up in the Ku-Ring-Gai bush area!)