Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3782 Someone from NSW thinks vodafone is Seriously crap service at 27 Dec 2010 04:40:27 PM
When making a simple local call, my I-Phone Vodaphone provider will drop out at least three times, and its costing me a fortune to call back over and over again. Also, I constantly have a "No Service" or "Searching" message on my screen. This can last for up to three hours, and happens at least once or twice a week. My text messages will not go through on occasions, and I also do not get my voicemail messages, sometimes up to 24hours later!! I am extremely unhappy with Vodaphone, am tired of calling their "help line" (their help is just part of their crap service) and then being put on hold for a minimum of 20minutes, while the call usually drops out anyway. I am going to be taking my complaints to the ombudsman, and will seriously try to get out of my current contract!!