Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3828 Someone from VIC thinks vodafone is at 27 Dec 2010 04:44:16 PM
Where do I start?? I have been a Vodafone customer for 10 years. I am now wondering why I have put up with the crummy service they NOW provide. Extremely poor coverage, I have complained about this many times and I just get excuses. Since the customer service has been moved overseas the level of service has hit rock bottom. I've had the worst service ever from vodafone in the last month, yet I am still waiting for my complaint letter to be read and actioned by a real person and not by an automated email response. The last off shore customer service man I spoke to continually said sorry to me and to give Vodafone a couple of weeks/months to sort out the issues. I'm sorry to YOU Vodafone but I have been waiting for years to sort out your crap. I regret signing up with them for another 2 years! I will gladly tell my pain with Vodafone to anyone that can try and bring them back down to earth and improve their services.