Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3854 Someone from WA thinks vodafone is big at 27 Dec 2010 04:46:35 PM
I have 3 numbers with voda and have got accustomed to the bad reception and lack of service in store with any questions.
But recently one of my contacts had expired so i needed to notify voda that i wanted it terminated. 1 in store visit and 3 daily calls later
I called keyed in all my info joined the que. was told 35 min was the eta to wait. then after 40 min my phone cut out.
the next day i tried again but this time using the option to get a call back from voda. all i got was a voicemail saying i had missed there call
day 3 after 1.5 hours on the phone and talking to 3 different people who i gave all my info to every time and said they all could help with my simple request of closing the account i finally got put threw to someone who could action this very simple request but then tried to sell me a wireless internet card at which point i express my disappointment and frustration.
This was finally done but i had to wait another month as they had gone over the bill cycle at this stage 4 days after i first attempted to cancel this number
But recently one of my contacts had expired so i needed to notify voda that i wanted it terminated. 1 in store visit and 3 daily calls later
I called keyed in all my info joined the que. was told 35 min was the eta to wait. then after 40 min my phone cut out.
the next day i tried again but this time using the option to get a call back from voda. all i got was a voicemail saying i had missed there call
day 3 after 1.5 hours on the phone and talking to 3 different people who i gave all my info to every time and said they all could help with my simple request of closing the account i finally got put threw to someone who could action this very simple request but then tried to sell me a wireless internet card at which point i express my disappointment and frustration.
This was finally done but i had to wait another month as they had gone over the bill cycle at this stage 4 days after i first attempted to cancel this number