Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3865 Someone from ACT thinks vodafone is at 27 Dec 2010 04:47:24 PM
So here it is. As ex staff member of Vodafone, I was disgusted to find out that Vodafone actually charge you on their premium 123 service to wait on their queues. When you ring 123 in sit on their queue, which lately are long and often you pay to sit their listening to advertising and music. Instead of actually charging you when a rep answers your call they decided to charge you to wait on the queue. Once upon time the Service Level on the 123 calls was around 95% calls answered within under 30 seconds. As a caller on 123 this Service Level is out the door. I spend so much time waiting such that I never call this service ever again. To make matters worse most customer service calls are handled overseas and after trying to get a copy of a plan agreement 5 times I will not call their customer service lines ever again. Instead I call friends that still work for Vodafone to help. I cannot believe that Vodafone can charge YOU/US to pay a premium charge to wait for their insufficient staffing levels to be able to answer your call. How is this right. The next time you call 123 and you go through to a queue remember you are paying top top dollar to listen to their advertising and rank music.
27 Dec 2010 04:53:50 PM: You're calling a premium number and complaining about cost? Just call the 1555 number then if you don't want to pay, it's not like they force you to call 123.